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1. Interpretation and Definitions:

• “Company,” “We,” “Our,” or “Us” refers to Jama Roots LLC.
• “Website” refers to all of jamaroots.co
• “Customer,” “You,” or “Your” refers to the person accessing or using our website and purchasing our products.
• “Products” refers to the herbal supplements, teas, cosmetics, and all other products offered for sale on our website.
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2. Online Store Terms:

• By agreeing to these terms and conditions, you confirm that you are at least the age of majority in your state or province of residence.
• You may not use our products for any illegal or unauthorized purpose.
• You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our products or services without express written permission from us.
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3. Product Information:

• We strive to provide accurate and up-to-date information about our products on our website. However, we do not guarantee the accuracy, completeness, or timeliness of any information.
• The images of our products on our website are for illustrative purposes only. Actual products may vary slightly from the images.
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4. Ordering and Payment:

• To purchase our products, you must provide valid payment information. By submitting such information, you authorize us to process your payment and complete the transaction.
• Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice.
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5. Shipping and Delivery:

• We aim to ship orders promptly, but delivery times may vary depending on your location and other factors beyond our control.
• We are not responsible for any delays, damages, or lost shipments caused by shipping carriers.
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6. Return Policy:

• All orders placed are considered final. However, if your item arrives damaged, we kindly request that you contact us within 7 days of receiving your order. Similarly, if you encounter any issues with your product, please reach out to us within 7 days of receiving the item, providing details of the issue.
• Please note that if we do not receive any communication from you regarding product issues by the 8th day after receipt, it will be past the deadline to dispute.
• We offer store credit or replacement products in lieu of refunds. Jama Roots reserves the right to verify information and may exercise discretion in approving store credit requests, especially in cases involving suspected fraud.
• In situations where postal service issues occur, such as delays, delivery exceptions, or returned packages due to reasons like incorrect addresses or import fees, customer must directly contact the relevant postal services or governmental agencies for assistance.
• In the event that a package is returned to us, the cost of a new shipping label would be the responsibility of the customer. It’s important to note that we are unable to offer refunds for these situations. 
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7. Intellectual Property:

• All content on our website, including text, graphics, logos, images, and software, is the property of Jama Roots LLC and is protected by copyright laws.
• You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
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8. Assumption of Risk:

• You understand that the use of herbal supplements, teas, foods, and cosmetics involves inherent risks, and you voluntarily assume all risks associated with the use of our products. You should consult with a healthcare professional before using any of our products, especially if you have pre-existing health conditions, are pregnant or nursing, or are taking medication. Jama Roots LLC makes no representation or guarantee regarding the safety or effectiveness of our products for any specific individual.
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  The products offered on this website are not intended to diagnose, treat, cure, or prevent any disease. You should consult with a physician before using any of our products, especially if you have a health condition or are under the care of a physician.
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9. Limitation of Liability:

• To the fullest extent permitted by law, Jama Roots LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, harm resulting from choking, illness, allergic reactions, overuse, misuse, or any other accidental harm arising from the use of our products. You agree that Jama Roots LLC, its owners, officers, directors, employees, agents, and affiliates shall not be held responsible for any health-related issues or injuries, whether physical, emotional, or otherwise, that occur as a result of your use of our products.

• You expressly acknowledge that the use of our products is at your own risk. While we take all reasonable precautions to ensure product safety and quality, Jama Roots LLC does not guarantee that our products are free from risks associated with their use. By using our products, you waive any claims against Jama Roots LLC related to any harm, injury, or adverse effects that result from improper use, overuse, or any other unintended consequence.

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10. Governing Law:

• These terms and conditions shall be governed by and construed in accordance with the laws of Ohio without regard to its conflict of law provisions, and conditions shall be brought exclusively in the courts of Ohio. 
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11. Dispute Resolution and Arbitration

    We strive to provide exceptional products and customer service. However, we understand that disputes may arise from time to time. This dispute policy outlines the procedures for resolving disputes between Jama Roots LLC and our customers.

    Contact Customer Support – In the event of a dispute, we encourage customers to contact our support team as soon as possible. Our team will make every effort to address your concerns and find a satisfactory resolution.

    Mediation – If a dispute cannot be resolved through direct communication with our support team, both parties agree to attempt to resolve the dispute through mediation with a neutral third party.

    Binding Arbitration – If a dispute cannot be resolved through negotiation or mediation, both parties agree to resolve the dispute through binding arbitration administered by a neutral third party under the rules of the American Arbitration Association (AAA). The decision of the arbitrator will be final and binding, with no further recourse to litigation or court proceedings.

    No Class Actions – You and Jama Roots LLC waive any right to bring or participate in any class action lawsuit or class-wide arbitration. This includes any claims arising out of or relating to these terms and conditions or your use of our products.

    Waiver of Jury Trial – Both parties waive any right to a trial by jury in any legal proceeding arising out of or relating to these Terms and Conditions.

    Severability – If any provision of this dispute policy is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

 

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12. Changes to Terms and Conditions:

• We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.
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Contact Us:

If you have any questions about these terms and conditions, please contact us at keitha@jamaroots.co

By using our website and purchasing our products, you agree to abide by these terms and conditions.